In the event that you are unable to attend your scheduled appointment due to;
- an unplanned procedure
- childcare issues
- unable to get to the appointment
- you need to self-isolate for any reason
NO refunds will be given for any class, course, therapy, massage, workshop, consultation or appointment that has been scheduled.
Rescheduling of your appointment is only permitted if it is a massage therapy or consultation, provided you have given at least 48 hours notice. All other services can not be rescheduled or cancelled and fees for services are non-refundable.
In the event of a late cancellation of a massage therapy or consultation appointment we will always endeavour to find a replacement, so that you can reschedule without cost to you, but this is not always possible.
As we are a small business offering a service (rather than a product that could be re-sold) we have to charge for missed appointments/our time, or we would not survive. Thank you for your understanding.